These Terms and Conditions govern your use of our website and ordering services. By placing an order with Pepperheywood, you confirm that you are legally capable of entering into binding agreements.
Orders
We offer both delivery and collection services. All orders are subject to availability and acceptance. Once your order has been confirmed, you will receive confirmation of your purchase.
It is your responsibility to ensure that all order details, including delivery address and contact information, are accurate at the time of ordering.
Payments
We accept payments by card, cash on delivery, and online payment methods. Payment must be completed before or at the time of delivery, depending on the selected payment method.
Pepperheywood reserves the right to refuse or cancel any order if payment cannot be processed or verified.
Delivery Service
We currently provide delivery services within the Heywood area. Delivery charges may apply and will be clearly displayed during checkout.
While we aim to prepare and deliver your order as quickly as possible, delivery times may vary depending on order volume, traffic conditions, and other circumstances beyond our control.
Order Cancellation
Orders may be cancelled only before they are marked as out for delivery. Once the order has been dispatched for delivery or prepared for collection, cancellation may no longer be possible.
To request a cancellation, please contact us immediately.
Refunds and Replacements
Refunds may be offered in cases of incorrect orders, damaged food, or missing items. Approved refunds will be returned to the original payment method.
In some cases, we may offer a replacement order instead of a refund, provided the issue is reported before the order is out for delivery.
Refund requests will be reviewed on a case-by-case basis.
Allergens and Food Information
Some of our food may contain allergens or traces of allergens. Customers are responsible for informing us of any allergies or dietary requirements when placing an order.
While we will make every effort to exclude specific ingredients upon request, we cannot guarantee a completely allergen-free environment due to shared kitchen preparation areas.
User Accounts
Customers may place orders as guests or create an account for faster checkout and order management.
You are responsible for maintaining the confidentiality of your account information and for all activities under your account.
Pricing and Availability
All prices displayed on our website are subject to change without notice. We reserve the right to update menu items, pricing, or availability at any time.
In the event of a pricing error, we reserve the right to cancel or amend the order.
Promotions and Offers
From time to time, Pepperheywood may offer promotions or special deals. Unless stated otherwise, promotional offers cannot be exchanged for cash and may be withdrawn at any time.
Limitation of Liability
Pepperheywood shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
Our liability is limited to the total value of the order placed.
Privacy
Any personal information collected through our website will be handled in accordance with our Privacy Policy.
Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our website after changes are posted constitutes acceptance of those changes.
Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
